TD Care 5-Year Warranty

Warranty

TD Care

TD Care
What’s Included?

Feel confident with TD Care

We get it: things happen, and communication devices aren’t exempt. If your device gets damaged, we want you to feel confident that Tobii Dynavox will support you. That’s why we offer TD Care – a full 5-year warranty on the TD Navio, TD I-110, TD Pilot, and TD I-Series devices. The TD Care warranty is outlined below. If an accident occurs outside of the warranty, please contact Tobii Dynavox or an authorised Tobii Dynavox Reseller to discuss options that may be available to you.

The new 5-year TD Care period starts from the original date of shipment of the Device. If the Device is repaired or exchanged, TD Care continues from the original date of shipment of the original Device. A new 5-year period will not be started.

This new 5-year warranty is applicable for devices shipped on or after 1st September 2024. Devices shipped prior to that date retain their original warranty at the time of shipment. This warranty is valid only in the country of purchase and is non-transferable.

Current devices	Warranty type	Term	Cost
TD I-13 & TD I-16	TD Care	5 yrs	Included
TD Navio	TD Care	5 yrs	Included
TD I-110	TD Care	5 yrs	Included
TD Pilot	TD Care	5 yrs	Included
PCEye	Manufacturer	2 yrs	Included
TD Speech Case/TD Speech Case Mini	Manufacturer	2 yrs	Included
SC Tablet/SC Tablet Mini (incl. iPad/iPad Mini)	TD Care	3 yrs	Included

Legacy devices	Warranty type	Term	Cost
I-13 & I-16	TD Care	3 yrs	Included
I-110	TD Care Manufacturer	2 yrs 2 yrs	Included Included
Indi & Indi 7	Manufacturer	2 yrs	Included
PCEye Plus	Manufacturer	2 yrs	Included
PCEye Mini	Manufacturer	2 yrs	Included
EyeMobilePlus (excluding Surface Pro)	Manufacturer	2 yrs	Included
EyeMobile Mini	Manufacturer	2 yrs	Included

What’s included in TD Care?

Benefits

Any defect in material or workmanship
- All labor costs associated with repairing such defect
- Replacement device if the device cannot be repaired
Accidental damage to the device, the protective case, and power supply
Expert Technical Support

Limitations

Cosmetic damage, including normal wear and tear that does not affect device functionality, is not covered.
Loss or theft is not covered.
Acts of nature including but not limited to tornadoes, earthquakes, floods, fires, and hurricanes are not covered.
Any disassembly (or attempted disassembly), attempt to open the device, attempt to alter, repair, and/or modification by any party who is not authorised by Tobii Dynavox may void this warranty in its entirety.
Damage caused by abuse, misuse, or neglect is not covered. This includes any damage caused by liquid submersion, use of a spray cleaner or bug spray, or excessive deliberate damage. Damage due to failure to follow instructions for use or maintenance is not covered. Although, Tobii Dynavox may still be able to repair the device, the repair may not be free of charge. Tobii Dynavox reserves the right, in its sole discretion, to determine whether this type of damage may be covered under warranty.
Damage resulting from the use of unauthorised accessories and/or use of incorrect chargers.
Unless specifically due to a defect in materials or workmanship, consumable components such as batteries are not covered. Internal batteries are warranted for twelve (12) months from date of delivery and external batteries are warranted for ninety (90) days from date of delivery.
Additional accessories are not covered by TD Care (including keyguards and covers).

Read full TD Care Terms & Conditions

Repairs

Tobii Dynavox endeavors to make the repair process as easy as possible. Contact our Tobii Dynavox support team to request repair via phone: UK: (+44) 114 481 0011; Norway: (+47) 555 510 60; Germany: (+49) 699 072 005 00; China: (+86) 512 693 62 880; Rest of EU/World (except North America): (+46) 852 295 020. Alternatively, you can as well send us an email at: Support.eu@tobiidynavox.com (for all EU/World) or support.cn@tobiidynavox.com (China only).

For devices purchased through an authorised reseller, please contact them directly.

To better serve you, please have the serial number of your device available prior to contacting Tobii Dynavox. The serial number can be found on the back of the Device. If your Device is covered by TD Care, we will provide return shipping and handling instructions.